Green Fees Australia - FAQ
I made a mistake with my payment, what can I do?
Don’t panic mistakes happen and can be rectified. You should have received a confirmation of payment email from us. Just forward a copy of the email to firstname.lastname@example.org and tell us what went wrong. A member of the green fees team will be in contact within 48 hours.
I received a Duplicate payment error message, what’s that all about?
You may receive this error for a few reasons and none of them should give cause for concern:
For added security we only allow one identical transaction when logged into your Green Fees account per club per day. It’s not to say you can’t still pay with Credit Card for a second identical transaction on the same day you will simply need to do so logged out from your account with us. This is to ensure only purposeful payments are charged. Ever pocket called someone? Well it’s to stop what we call "pocket payments" protecting you if you ever forget to log out of your account.
This error can also display if on the rare occasion the payment notification screen is refreshed. We do this to ensure no duplicated charges are applied. Not to worry if you got a confirmation email from us and you have been changed, let there be no confusion you are all good to tee off!
I can't log in, why?
We assume you have already tried turning Green Fees off and on? From our experience we also suggest you double check you have your username and password typed correctly. Passwords can be changed if you have forgotten it or a new account created. If that's still not working payments can be made as one offs without logging in so give that a shot. Its also possible something has gone wrong with the internet that is out of our control & we suggest you try again after a short break.
How do I change my Credit Card details for future payments?
That’s easy, any recorded personal details can be updated from "My Details located in the menu once logged in.
How do I update incorrect personal details?
Just head to the "My Details" page from the drop down menu at the top right of each Green Fees web pages.
How do I contact Green Fees?
Send us an email with any question you like to: email@example.com. A member of the green fees team will be in contact within 48 hours. We are always looking to improve our service so feedback is also appreciated.
I didn’t receive an email receipt?
Don’t be concerned, you can use a screen shot of the payment confirmation as evidence if required. Creating an account after the first payment by adding a password will also give you access to a full Activity Statement accessed from the menu. Check your email junk folder as it may have been incorrectly classified. Double check you have the correct email address listed. Check your online banking as its possible the payment was not processed. The Club is also notified a payment as been made so you should be covered if questioned.
I cant find my club on the list to enable payment?
They may not have registered with Green Fees Australia yet to enable online transactions. We suggest you let them know about this great service and have them contact us via email at firstname.lastname@example.org. Green Fees Australia will then forward an information package to get things started. Unfortunately until that happens you have to pay using other methods.
The Green Fees cost is different to what I normally pay?
The Clubs set the pricing for 9-18 holes. Green Fees Australia include a Credit Card surcharge and small fee on checkout to cover administrative costs. Nothing is free in this world but we keep these fees as low as possible.
I paid for 18 holes but only played 9, can I have a refund?
This would be based on individual Club refund policies. We would suggest Its unlikely based on general Club operations.
Do I have to enter a password and create an account?
No you don’t but we strongly suggest that you do. Having an account with us will speed up future transactions when using Green Fees Australia in the future.
Is my Credit Card information safe?
Your Credit Card is processed via our secure payment service provider (PIN Payments). All information is encrypted using industry leading encryption. Green Fees Australia or the Club do not have access to this information at anytime.
Why do you need to collect my address?
It’s the law within Australia. If you enter a password and create an account with us after payment confirmation you will not need to enter this detail in future to speed up future transactions.
I underpaid (9 holes instead of 18 or incorrect player number)?
You have a few options available: you can put through another payment to make up the difference or make separate arrangements with the Club to cover any shortfall.
Why do you collect my email address?
An email address is required to forward written confirmation of payment. This can be used as evidence if approached by Club representatives.
I entered the incorrect email address what can I do?
Not to worry, if you can remember the incorrect address simply log in and go to "My Details" from the menu and update the email address or simply create a new account with a new email address.
I'm not sure the payment went through?
If you haven't been presented with a payment confirmation on screen or received an email its highly likely payment has not been transacted. Check you online banking prior to processing payment again. I have forgotten my password This happens all the time, don’t worry its easy to reset by going to Log in and entering your email address and selecting "Forgot Password" and email will be forwarded with instruction on how to reset password. As always keep your password to yourself and secure!
How do I provide feedback or make a complaint?
We are always looking for ways to improve our service. Please email email@example.com.
I can't find an answer to my question?
If its Club related we recommend you discuss with them. Otherwise send an email to firstname.lastname@example.org and Green Fees Australia will respond within 48 hours. If its urgent for you mark as urgent in subject line and will prioritise wherever possible to try and speed things up.